Returns and Exchanges

30-Day Return Policy

I understand that shoes and apparel can take some trial and error to get right for your needs & wants. I want you to feel comfortable and confident when buying through That Fit Friend Shop, so there's a 30-day return policy.

• You can return items (where applicable) bought on That Fit Friend Shop within 30-days for a refund if they're in an unused and brand new condition.
• You have 30-days to return an item based on the shipping date. For example, as long as you ship them out within the 30-day calendar timeline you'll be eligible here.
• If you ship them at the 30-day mark, and let's say they arrive to me outside of that window, you'll still be eligible. Life happens and I'm not going to nickle & dime you over a few days as long as the physical ship date is within the 30-day window.
• Once an item is return, please allow 4-7 days for a return to be processed. This accounts for product checking and verifying it's condition. Also, we're still a small business, so timelines can vary slightly based on volume and shipping timelines.
• An email will be sent once the product is returned, checked, and a refund has been processed.
• INTERNATIONAL: There are no returns for international orders. I'm sorry, y'all, but it's too expensive to do returns internationally. If you plan to order from a country outside of the US, please reach out to ensure your odds of not liking the product are lower.

30-Day Exchange Policy

If you don't want a return and would rather exchange your item, you'll have 30-days to do so. Items must be in a new and unused condition to be eligible for an exchange.

To Get Your Items Faster

• Initiate a return of your originally bought item.
• Purchase the product you want in the correct size and colorway you desire.
• Your return will be initiated once the original item is received. This will be faster than going through the full return, check, and verifying process.

If You're Not Stressing Timelines

• Initiate a return of your originally bought item.
• Specify what product you'd like to receive via email or within the shipped item (you can include a physical note within if you'd like!).
• Once your product has been received, checked, and verified as eligible for a return, we'll ship your new item to you!

Need Additional Help?

If you need additional help, please submit a form on the contact page or send an email to the email below. I want to make sure everyone is happy with purchases made through That Fit Friend Shop and I thank you for your patience and business!

Email: thatfitfriendshop@gmail.com