30-Day Return Policy (For New Products)
I understand that shoes and apparel can take some trial and error to get right for your needs & wants. I want you to feel comfortable and confident when buying through That Fit Friend Shop, so there's a 30-day return policy.
- You can return items (where applicable) bought on That Fit Friend Shop within 30-days for a refund if they're in an unused and brand new condition.
- You have 30-days to return an item based on the shipping date. For example, as long as you ship them out within the 30-day calendar timeline you'll be eligible here.
- If you ship them at the 30-day mark, and let's say they arrive to me outside of that window, you'll still be eligible. Life happens and I'm not going to nickle & dime you over a few days as long as the physical ship date is within the 30-day window.
- Once an item is return, please allow 4-7 days for a return to be processed. This accounts for product checking and verifying it's condition. Also, we're still a small business, so timelines can vary slightly based on volume and shipping timelines.
- An email will be sent once the product is returned, checked, and a refund has been processed.
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INTERNATIONAL: There are no returns for international orders. I'm sorry, y'all, but it's too expensive to do returns internationally. If you plan to order from a country outside of the US, please reach out to ensure your odds of not liking the product are lower.
To initiation a return or exchange, simply submit a form here and reference your order number, please!
30-Day Exchange Policy (For New Products)
If you don't want a return and would rather exchange your item, you'll have 30-days to do so. Items must be in a new and unused condition to be eligible for an exchange.
To Get Your Items Faster
- Initiate a return of your originally bought item.
- Purchase the product you want in the correct size and colorway you desire.
- Your return will be initiated once the original item is received. This will be faster than going through the full return, check, and verification process.
If You're Not Stressing Timelines
- Initiate a return of your originally bought item.
- Specify what product you'd like to receive via email or within the shipped item (you can include a physical note within if you'd like!).
- Once your product has been received, checked, and verified as eligible for a return, we'll ship your new item to you!
Garage Sale Return Policy
All sales are final.
- All sales are final on garage sale items.
- Don't stress. Every product is properly vetted, and I wouldn't sell something that's defective or broken.
- Garage sale items are coming from either returns, reviews, or lightly used demo shoes that are held in gym. The description of Garage Sale items will clarify which.
Need Additional Help?
If you need additional help, please submit a form on the contact page or send an email to the email below. I want to make sure everyone is happy with purchases made through That Fit Friend Shop and I thank you for your patience and business!
Email: shop@thatfitfriend.com
